In conformity with the federal Personal Information Protection and Electronic Document Act (PIPEDA) and corresponding privacy provincial acts, Rosato Coffee Systems adheres to a strict protocol concerning customer privacy policies and has implemented security safeguards to ensure the safe collection, use and transfer of your personal information. In the following paragraphs, we will explain how and why we collect your personal information and your right to access this information at any time.
Rosato Coffee Systems will collect your personal information via a number of avenues including at Point of Sale for purchases via store, internet or online purchasing, telephone, fax or by mail, or returns, or price adjustments, home delivery, special orders, contests in-store or online, surveys and special requests made by you, the customer, to add, delete or change your personal information.
Most information that we collect occurs when the customer completes the order form from our Website or the Commercial Credit Application Form when opening an account. In those forms, Rosato Coffee Systems asks for personal name, company name, contact names, address, telephone and facsimile numbers, social insurance number driver’s license number, credit card number, personal financial information, and so on. In the Commercial Credit Application, we will also ask for business operational information, such as credit and supplier references, personal guarantees, and Provincial Sales Tax (PST) exemption numbers.
Rosato Coffee Systems collects and stores any information that you, as a customer, provide us in order to complete an inquiry, process an order, or respond to a request for information about a product or service offered by Rosato Coffee Systems.
Occasionally, Rosato Coffee Systems may send you requests asking for your input about our products or services, or we may send you marketing and advertising material, by facsimile or by mail, to inform you about new or current products, promotions and contests. If you wish to end this kind of communication, simply contact Rosato Coffee Systems and ask to update your communication preferences.
As an individual, you have the right to access your personal information and request changes, if required. You are not obliged to provide your personal information, however we may not be able to provide you with the product, service or information that you request without it.
- By mail:
- Rosato Coffee Systems inc
- 915, Jarry E
Montreal, Qc, Canada
- H2P 1W7
Use, Disclosure and Handling - Personal Information
Rosato Coffee Systems does not disclose, trade, sell or rent your personal information to others, except with your consent or as required or permitted by law. Furthermore, your personal information will be retained only as long as necessary for the fulfillment of those purposes, or for a reasonable time thereafter, or to meet any legal requirements.
Privacy Details - Website
Our website automatically logs information about visits to our website in the normal course of establishing and maintaining website connections and records statistical information, such as visitors’ IP addresses, type of operating systems, time and duration of visit, website pages requested. These statistics are reported in aggregate form to our website and communications staff, and are used to improve our website and ensure that it provides the optimal website experience for visitors.
Our website makes use of “per-session” cookies. Cookies are small text files offered to your computer by website servers in order to keep track of your browser as you navigate the website. The “per-session” cookies are stored only in your browser’s temporary (cache) memory and are deleted when you shut down your browser.
When you click on externally linked websites from our web page, you are leaving the Rosato Coffee Systems web site. Rosato Coffee Systems has no responsibility or liability for, or control over the privacy and personal information management practices of those websites. At any time, you can request access to your personal information and have it amended as appropriate.